Practical information
Lockers and cloakroom
Lockers
You can store your personal items in one of the lockers, which can be found outside, next to the box office at the loading dock. Renting a locker costs 2 euros.
A locker is 34 cm high, 31,5 cm wide and 47 cm deep.
There are currently no big lockers at Capitole Gent, which fit a motorcycle helmet for example. Therefore, it is best to avoid bringing larger items into the venue (see also our strict bag policy).
Cloakroom
There is an unguarded, open cloakroom in Capitole Gent during the spring and summer months.
Please note! Umbrellas, helmets and bags larger than 21cm x 30cm x 10cm (A4 format) are not allowed into the venue (see also our strict bag policy).
Opening of the doors
Information on timings, safety and mobility can be found at the bottom of the event page a few days before the event. The doors usually open one and a half hours before the start of the event. From then on you can have a snack and a drink at the bars.
Access to the venue
Always offer your own ticket at the entrance and not someone else's to make scanning go smoothly and avoid waiting times at the door.
Do you save your tickets on your phone? Make sure the brightness is set to maximum and there are no cracks in your screen, so your ticket is clearly visible.
Do not bring any luggage, (large) handbags or (back)packs and respond correctly to any requests from security.
Bags may not be larger than 21 cm x 30 cm x 10 cm (A4 format).It is forbidden to enter the venue with bottles, cans, alcohol, sound recorders, film and photo cameras, fireworks and objects that may pose a safety hazard. Entering the venue implies consent to a possible search.
Photographing and filming during the event is prohibited, unless otherwise determined by the organizer. Smartphones are tolerated unless otherwise specified.
Smoking is strictly prohibited in the venue.
Pets are not allowed. Blind and visually impaired people can bring a guide dog. Please contact us in advance if this applies to you.
Visiting with toddlers
A lot of children's shows take place in Capitole Gent. If you come to our venue with small children, please keep the following in mind:
Buggies and diaper bags can be left safely in our cloakroom.
A changing mat and a nappy container are available in the sanitary area.
You can borrow raised cushions for your little ones. These are available while supplies last.
Take the noise level at children's shows into account and provide your child with appropriate hearing protection.
Each visitor needs a ticket, even children who stay in a child car seat. For fire safety reasons, the theatre has a maximum number of people allowed, regardless of age.
If you have any questions about the possibilities of breastfeeding in the venue or the like, please contact us at +32 3 400 69 99 or info@capitolegent.be
